So today was my first day as a manager

Discussion in 'General Mayhem' started by Fernando, May 31, 2008.

  1. Fernando

    Fernando Member

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    926
    Fucking balling it was, I got to tell bitches off that couldn't find seats for the Sex in the City movie. Woman came up complaining and rambling about how she couldn't find seats and how we must be overselling. Truth be told, no, that's fucking illegal. So I calmly tell her that the theater couldn't be oversold and that the people saying that they are reserving seats for friends are lying and they just don't want others to sit next to them (sad but true). She apparently didn't listen, started talking to her friends about how we over sold and they get into this bitch fit. This is when I get frustrated and let her have it. I tell her that there is seats for four, 3 spots I can see just from a minute of being in there, all in the front and very open, the fact that we oversell is preposterous and that we would get sued every week if we did, so we under sell by 20 tickets so seats are easy to find. It's not that you couldn't find seats, it's that you got here late and are complaining about your own procrastination.

    Her argument ruined, she turns to the pity approach aka "Well at least give me a refund". This is an easy reply by me, of course we could do that, happens with every crowded show. I got her the shittier refunds, re admits (lets her into another show) knowing she'll make the same mistake then. She said thanks and left. Calmly subdued. I think the fact that she was talking to a manager made her less angry because it was an official answer...to this, my suit is also really hot. But fuck, I love dealing with customers like this, it's much better than taking shit and not being able to talk back.

    Plus I get to boss around kids I don't like, always fun.
     
  2. Dwaine Scum

    Dwaine Scum New Member

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    congrats Jose!!
     
  3. Nauseous

    Nauseous Active Member

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    10,886
    You will respect my authori-TIE!
     
  4. Fernando

    Fernando Member

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    926
    It helps that I am taller than most people there and the suit I wear makes my shoulders look huge. The girl was like 5'6, i'm 6'2, an easy battle compared to those I will have with the obnoxiously strong 7 foot guy that always complains about weather or not the fan will go away.
     
  5. BullGod666

    BullGod666 Member

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    903
    Congrats on the promotion. nicely done handling that nasty snatch, she deserved to be told no refund.
     
  6. Dwaine Scum

    Dwaine Scum New Member

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    11,130
    Best place to be a manager: Porno store! I never, EVER had to be nice to anyone, I had a sign there that said "This is not burgerking, you don't get it your way, it's my way, or no fucking way at all"

    People would call and ask if we had the Charles Kuralt video,i always said, "of course we do" just to see the look on their faces when they would walk in to a sore with a pegboard with over 1000 rubber cocks on the wall.

    I got to wear a pistol under my shirt, and I kept my Norinco AK-47 with a 30 round magazine propped up beside the safe. Goddamn, I wish I could have that job back.
     
  7. DangerousD

    DangerousD New Member

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    680
    Why didn't you just say? Mam, I will have someone show you to a seat if you would like or I can give you a refund and you can see the show at another time. All she wanted was a seat. I predict you may not last long.
     
  8. DangerousD

    DangerousD New Member

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    680

    good one.
     
  9. Fernando

    Fernando Member

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    926
    I did, i showed her those, she didn't want them. she wanted prime seats.

    Oh and fuck you
     
  10. Fernando

    Fernando Member

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    926
    If anything, i'm not the ass manager. I met the polar opposite of the lady yesterday today. I was doing an aux (side concessions), the two guys there didn't inform me that their printers weren't spitting out receipts (this is fucking bad). So one of them has a problem with credit cards, a lengthy fix, I just told the other one to use his drawer until I could get it fixed, in all honesty this usually works flawlessly...unless of course you don't get receipts and the customer wants one. He was just finishing with an order, so I quickly rang up the others one's transaction, oh fuck me, why didn't they tell me. I waited for about 30 secs until i noticed that it wasn't coming out, neither of them were.

    Here comes the greatest employee ever "Oh yea, printers are not printing out receipts". I quickly apologize to the customer and get one the main manager to help out, he finds the source, and prints out the receipt from the last transaction. Oh hell, but wait, the last transaction was from the other register because his machine wouldn't take cards. So that's all we can print. It hit me and the other manager at the same time "Oh fuck me". I offer the customer a written receipt, no dice. She doesn't know if that's what the kid charged her for or not. So there's only one solution, the lengthiest task of all time...we have to manually print out the entire history for the drawer for the day and find her transaction. This will take about 10 minutes. Woman looks a bit angry from waiting. Manager fucking jumps over the counter, runs to the main computer and gets at it. In the mean time I apologize to the customer and inform her that I would be more than happy to get her refills with no wait in line if she needed one. To which she actually acts like a human being. she says "Oh these things happen, have the same things happen at my work, I won't be the scene customer" Wait what the fuck just happened? 10 mins later, manager comes back with the primitive sheet, shes very happy and thanks us, apologizes to the employee for accusing him and leaves.

    Never thought I would hit one of the extremely nice people on a day 2, we were about to give her a re admit for her movie so she could see this one and another for free. Holy shit though, I was baffled.

    Oh right, and setting up a movie is hard as shit.
     
  11. DangerousD

    DangerousD New Member

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    680
    No. Fernando. It was your responsibility to treat that woman right. You failed. You failed to live up to your responsibility. You are a failure. FAILURE.
     
  12. Lomotil

    Lomotil Active Member

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    10,267
    Try and perfect a method of talking to them where you're subtly insulting them, while they're blissfully unaware, and others, employees preferred, in your 'audience' can appreciate (and laugh at later.)

    As for the kids... Do your duty as the movie sheriff, and kick those noisy bastards out. I fucking can't stand that shit.
     
  13. Lomotil

    Lomotil Active Member

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    10,267
    ...and you qualify this response with what? A minor in business? A crystal ball? Consulting with some gypsy whore that claims to read palms?
     
  14. Lomotil

    Lomotil Active Member

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    10,267
    I can't wait until we get to bash your first (obligatory) malpractice suit. Never mind if the whole thing's made up. You have to post one. It's a right of passage.
     
  15. Fernando

    Fernando Member

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    926
    Oh I kick a lot of the little shits now, if they don't listen, we get security, they start making a scene, we call the cops.

    Can't wait til we get the extreme case, those are rare but funny seeing as the kids always swear like mad when being escorted out.
     

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